Two warranties on
every installation

Every window and door we install comes with our written 4-year installation warranty, on top of the manufacturer’s warranty on the product itself. If something we installed isn’t right, we come back and make it right.

Our Warranty

Installation warranty:
4 years

  • Covers defects in our workmanship on every job our crew installs
  • Fit, sealing, flashing and adjustment: the parts of the job we control
  • If a problem comes from how we installed it, we return and fix it at no charge
  • In writing, with documentation when the job is complete
The Manufacturer’s

Product
warranty

  • Covers defects in the window or door itself, such as glass seal failure or faulty hardware
  • Terms and transferability vary by brand and series
  • Your written proposal lists exactly what applies to the products you choose
  • If a product claim is needed, we file it with the manufacturer and follow it up for you
Covered

What our warranty
covers

  • Leaks or drafts caused by how a window or door was installed
  • Windows or doors that don’t operate properly because of the installation
  • Sealing, flashing and trim work we performed
  • Adjustments needed because of our workmanship
Not Covered

What it
doesn’t cover

  • Damage from misuse or accidents
  • Storms, earthquakes, fire and other events beyond our control
  • Structural settling of the building
  • Changes or repairs made by someone else
  • Product defects, which go through the manufacturer’s warranty, and we handle that claim with you
Making a Claim

If something
isn’t right

1. Contact us
Call 415-295-4502 or email windowstation2012@gmail.com with a short description, and photos if you can.
2. We take a look
We review it and, if needed, schedule a visit to see the window or door in person.
3. We make it right
If it’s our workmanship, we fix it. If it’s the product, we take the claim to the manufacturer and see it through.
After four years
Call us anyway. If a problem looks related to our original installation, we’ll review it and do our best to help.

Product warranties by brand: Milgard, Anlin, Simonton, Alside, Windsor, ProVia. Each sets its own terms by series, and your proposal lists what applies.

Questions

Warranty
FAQ

How long is your installation warranty?

Four years from the date of installation, covering defects in our workmanship on every job our crew installs.

What’s the difference between your warranty and the manufacturer’s?

Ours covers the installation: fit, sealing, flashing and adjustment. The manufacturer’s covers the product itself, such as a failed glass seal or defective hardware. Between the two, the window or door is covered whichever way a problem starts.

Does the manufacturer warranty transfer if I sell?

It depends on the brand and series. Some transfer to the next owner and some don’t. Your written proposal lists the terms for the products you choose.

Who do I call with a problem?

Us, first, at 415-295-4502 or windowstation2012@gmail.com. We’ll work out whether it’s the installation or the product, fix our part, and handle the manufacturer claim with you.

Is the warranty in writing?

Yes. You receive your warranty documentation when the job is complete.

Do you warranty windows bought elsewhere?

Our warranty covers products we supply and install. We don’t install windows or doors bought elsewhere.

Work that’s
backed in writing
We visit your home, measure every opening and give you a written, itemized proposal, with the warranty terms spelled out. No pressure, no obligation.
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consultation

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